FAQ’s

What Can I Bring to Residential Treatment?

  • Personal belongings (e.g. clothes, toiletries, family pictures)
  • Portable electronic devices (e.g. DVD, CD, Blu-ray Players)
  • Laptop
  • Computer monitor
  • Small stereo

What Am I NOT Allowed to Bring With Me?

• Drugs, Alcohol, or any illegal substance
• Weapons, like guns or knives
• Sexually explicit movies, pornographic images, anything depicting child molestation or abuse in any form (including on electronic devices)
• Hand or power tools, and tool boxes
• Personal furniture
• Signal boosters of any kind (including enhancing wireless signals)
• Small appliances, such as coffee makers or humidifiers
• Pets (including fish)

Do I Need to Pay Treatment Fees?

No! Generous grant funds covers the cost of treatment services, meaning you as a client do not need to spend any money out of pocket to access the residential program at Our House.

Do You Accept Clients on Methadone or Suboxone? 

Yes. We admit clients who are on medication-assist treatments such as opioid agonist therapy. 

Is There a Waitlist? 

Our waitlist changes regularly. Please contact Admissions for more information.

How Is My Privacy Protected?

Client confidentiality is taken very seriously at Our House. As and affiliate organization to Alberta Health Services, Our House protects your privacy in accordance with provincial legislation and regulations, including the Alberta Health Information Act. For more information about how Our House and other health services in Alberta protect your information and privacy, please visit Alberta Health Services.

Your privacy is also protected by Alberta’s Freedom of Information and Privacy (FOIP) Act. FOIP legislation includes the right of access, collection, use, disclosure, retention and disposal of personal or Our House business information. For more information about the FOIP Act, please visit Service Alberta.

How Long Is the Residential Program?

A typical stay lasts between 10 and 13 months. Each resident has a unique situation, and therefore each resident has a unique experience that is designed to maximize their opportunity to improve their lives.

Can I Live at Home While Attending the Residential Program?

No. Our Residential Recovery Program is just that: a Residential Recovery Program. You have to live in residence while participating in the program.

Am I allowed to Work or go to School While Attending the Program?

No. This is a full time program. We appreciate that you want to turn your life around, but our program is 24/7. After six months, you will be able to discuss options with your assigned counsellor about work opportunities, but you will not be able to participate in daytime external activities until your program requirements are completed.

Will I Be Allowed to Leave the Premises?

Yes. When you aren’t involved in any programming, you’re free to come and go. However, for the first 30 days, you won’t be given an overnight pass, and you’ll have to be accompanied by a senior resident when leaving the premises. If you don’t have an overnight pass, you’ll need to be in by curfew, which is 11:00 p.m. on weekdays and 2:00 a.m. on weekends.

Can I Make Phone Calls, Receive Mail, and Have Visitors?

  • Calls can be made during scheduled times and mail can be sent to the facility.
  • All parcels must be opened with counsellor supervision and assistance.
  • Privacy legislation prevents us from verifying if someone is staying at Our House. This means that guests must be expected – we cannot come get you when they arrive.

Will My Family be Involved?

Each resident situation is unique. Family services can be accessed through our Outreach Program.